6.2. Processes

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In order to move forward and work with these management models, it is necessary to change the structure of the companies, moving towards:

  • Non-hierarchical structures.
  • A process-driven approach.
  • Use of new technologies.

All of this with the aim of:

  • Taking decisions operationally when problems occur.
  • Ensuring that all people have responsibility, and the opportunity to contribute.
  • And letting companies be flexible in the face of unexpected events.

In order to work on these models, it is necessary to change the organisational model towards management by processes, defined as: ‘a set of activities and decisions carried out in different areas and aimed at achieving a company objective’, focusing on the client.

A properly managed/executed process works when the integration of the different activities determines the function of the process and therefore the responsibility for the final result is shared by all.

In new production processes, roles change:

  • They increase people’s decision-making autonomy.
  • Results are measurable and achievable.
  • Processes will be continuously improved.
  • New capabilities for collaboration with new technologies.
  • High technical and organisational skills.

 
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Introduction
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